Adianny Ramírez

Systems Administrator & Powershell Scripter


Location

La Coruña, Spain

About Me

Multi-Certified (MCP, MCSA, MCSE, CCNA) systems administrator based in La Coruña with strong experience managing server infrastructures and data-center operations across Unix, Linux, Windows and Mac OSX platforms. Effectively plan, install, configure and optimize IT infrastructures to achieve high availability and performance. 

Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.

Skills

80 %

Microsoft SQL Server

75 %

.Net Development

70 %

System Center

92 %

Cluster & hyper-V

90 %

Active Directory

65  %

Office 365

85 %

Azure

98  %

Windows Server

82  %

networking

95 %

Powershell Scripting

56  %

microsoft exchange

50  %

Linux/unix

Experience

2018 – Present

Inditex

Systems Analyst

SoftTek,  La Coruña, Spain
As a systems analyst, I use computers and related systems to design new IT solutions, modify, enhance or adapt existing systems and integrate new features or improvements, all with the aim of improving business efficiency and productivity. Providing a high level of technical expertise and clear insights into current business practices. Liaising between and report to internal and external clients and stakeholders, including colleagues and developers, throughout the development process. Conducting a cost analysis and agree the timeframe to implement the proposed solution. I am in charge of specifying and shaping the system requirements and operations, the user interface and output and presenting the proposal to the client. I work closely with the client team, including commercial managers and software developers, during both the report and implementation phase.

2016 - 2018

microsoft

Professional Support Engineer 

 Convergys,  La Coruña, Spain

Providing technical support to Windows customers remotely via phone and email. Deliver high-quality customer and partner experience through timely response and resolution. Identifying opportunities to provide a better customer experience. Being the voice of the agent and customer through participation in monitoring and engagement sessions with Leadership and Engineering teams to provide deep insights into the end-to-end experience for Windows customers, and the processes and tools used to provide support. Creating documentation/bug reports as necessary (for issues, product defect and how-to articles, or general purposes such as process and documentation for the future, etc.) on areas we find that cause agent or customer dissatisfaction. Communicating any broken processes for both customer support experiences and agents' ability to support their customers. Facilitating case escalations, including internal escalation requests. Collaborating to resolve the customer's issue in the most efficient way. Provide input into cross-technology analysis for issue identification and resolution.

Certifications

2017

ccna

Cisco Systems

This Cisco certification (CCNA Routing and Switching) validates the skills required of associate-level network professionals to understand network fundamentals, LAN switching technologies, IPv4 and IPv6 routing technologies, WAN technologies, infrastructure services, security, and management.

2017

MCSE

Microsoft Corporation

The Microsoft Certified Solutions Expert (MCSE): Cloud Platform and Infrastructure certification validates that you have the skills needed to run a highly efficient and modern data center, with expertise in cloud technologies, identity management, systems management, virtualization, storage, and networking. Cloud Platform and Infrastructure certification qualifies you for such jobs as cloud administrator, cloud architect, computer support specialist, and information security analyst.

2016

mcsa

Microsoft Corporation

Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 certification confirms that you have core Windows Server 2012 skills that are relevant across multiple solution areas. This foundational certification validates your ability to work with Windows Server 2012 in a real-world business context. 

2016

MCP

Microsoft Corporation

Microsoft Certified Professional (MCP) certification validates IT professional and developer technical expertise through rigorous, industry-proven, and industry-recognized exams. MCP exams cover a wide range of Microsoft products, technologies, and solutions.